1/1/2023
1. Return Authorization
• Self-Service Returns: Returns are self-service and must be initiated through your account on our website.
• How to Initiate a Return: Log in to your account, locate your order, and click on the Return Merchandise Authorization (RMA) button. click here to see an image of where to find the RMA button.
• RMA Requirement: An RMA must be obtained prior to returning any items. Failure to obtain an RMA may result in substantial delays in processing any applicable refunds.
2. Return Period
• 28-Day Return Window: You have 28 days from the date of your order to initiate a return through the RMA process.
• 30-Day Warehouse Receipt: Returned items must arrive at our warehouse within 30 days from the date of your order.
3. Product Condition for Returns
• Unused and New Condition: Items must be in brand new, unused condition, including all original packaging, accessories, and boxes.
• Packaging Requirements: Large items should be placed in protective outer boxes when returning to ensure the product box remains new and resellable.
• Non-Resellable Items: Items not in new condition or with damaged packaging will not be accepted or may be subject to additional fees.
4. Restocking Fee
• 10% Restocking Fee: A restocking fee of 10% of the purchase price will be applied to all returns without a subsequent offsetting order.
• Waiver of Restocking Fee: Offsetting orders may waive the restocking fee at LEDLightExpert's discretion.
5. Non-Returnable Items
• Excluded Products: Certain items are not returnable, including but not limited to:
o Specials
o Closeouts
o Custom orders
o Poles
o Items noted as non-returnable at the time of sale
6. Shipping Costs
• Customer Responsibility: You are responsible for all return shipping charges.
• Outbound Shipping Non-Refundable: Outbound shipping costs are non-refundable and will not be refunded. If you received free shipping on your order the actual shipping cost bore by LEDLightExpert will be deducted from the refund.
• Actual Shipping Costs Deducted: The actual cost of shipping heavy or oversized items (which can be $40 or more) will be deducted accordingly.
7. Rejected and Undeliverable Packages
• Customer Responsibility: The Customer is responsible for providing accurate and deliverable shipping information.
• Liability for Rejected/Undeliverable Packages:
• If a package is rejected by the Customer or deemed undeliverable due to incorrect or insufficient shipping information provided by the Customer, the Customer will be liable for:
• The original shipping costs incurred by the LEDLightExpert.
• Any additional shipping fees, charges, etc. billed to LEDLightExpert (such as return shipping costs for a rejected shipment).
• A restocking fee equal to 10% of the purchase price of the Products.
• RMA Requirement: The Customer must obtain an RMA and comply with all LEDLightExpert procedures regarding returns.
• Failure to Follow Procedures: Failing to follow the LEDLightExpert's RMA procedures may result in substantial delays in issuing a refund.
8. Defective or Incorrect Products
• Warranty Replacements: Products deemed defective or incorrect can be replaced under warranty, usually at no charge.
• Warranty Information: Please read our Warranty Information for full details. Please read the warranty info here.
9. Additional Notes
• Order Carefully: We encourage you to place orders carefully and ensure all information is correct to avoid unnecessary returns or delays.
• Customer Support: If you have any questions or need assistance, please contact our customer service team.
